Insights on Customer Experience
The SaaS universe is growing at an exponential pace. The industry is expected to grow to $76 billion per year per sector. Some of the
“Customer experience will overtake price and product as a key differentiator by 2020.” – A Walker Study In the age of technological progress, customer experience
Most companies today are dedicated to designing elevated customer experiences to propel their company forward. Owing to this, we have witnessed the rise of the
“Education has never played a more important part in customer success than in a cloud-based organization.” – Wayne McCulloch, Senior Vice President of Salesforce University
With the rise of the global economy, businesses are being compelled to focus on creating deep customer engagement with their products and services. In 2018,
Did you know that 87% of buyers are willing to pay more for better customer experience? Whether it is a B2B or a B2C business,
Any business has three main goals – build leads, generate sales, and create a network of loyal customers (aka customer retention). While companies focus on
Who is the most important person for an organization’s success? For the longest time, this trophy has been held by the ‘customer’. Even in today’s
Customer Success has quickly moved from being just another buzzword to an enabler of business success especially in the SaaS ecosystem. Customer success expert Lincoln
“Without Data, you’re just another person with an opinion” – W. Edwards Deming Technology today has crept into every aspect of business and has become
It was just yesterday that the quality of the product or service was the key to winning customers. Not anymore. Today the customer is king
If we were to look around, we’d find that some of the most successful companies that have shown incredible growth are those that have focused
Pay close attention to some of the biggest companies globally and you’ll witness the dawning of a new era. ‘The Age of The Customer’ is,
The past decade has witnessed the evolution of enterprise apps from “a computer software used to satisfy the needs of an organization rather than those
In a utopian world, customers would share their feedback easily. They would answer all feedback related emails and respond to all feedback. The truth, however,
Why is ensuring the success of a SaaS product and achieving a predictable service growth a tall order? It is simply because just changing a
The ‘Don’t Make Me Think’ mantra has never been more relevant in the software product landscape as it has been today. Today’s consumer wants to
The future is truly made with the customer in mind – just like how thinkers and inventors of the past such as Nikolai Tesla and
Customers today want their vendors to not just sell them a product but also to contribute to their efforts to achieve business success. The rise
SaaS products have firmly established their place in the market today…efficiency, scalability, faster upgrades and reduced time to benefit are some of the main reasons
