Help your users help themselves with smarter self-service.

More than just a collection of articles. Reduce your team’s workload and deflect high-cost interactions with self service.

Convenient and always available

Provide users with control and access to your knowledge base with a self-service portal that is accessible through any application they use.

Give them the good stuff

Hand users relevant answers and information automatically for a quicker, efficient self-service. Contextual information that is applicable.

Grow what you know

Capture your user's collective knowledge and expertise as a foundation to build on over time. Use it to respond to user requests effectively.

Quick Authoring & Deployment

Create content on-the-go within minutes using a helpful content builder and extend it to all business applications to publish them on the go.

Actionable Data for Meaningful Insight

Oversee analytics to visualize areas being highly utilized and by whom. Identify any trends in high volume searches and contrarily, recognize which searches aren't producing results.

Key Features

Powerful Search

Make the self service experience effortless for your users with our built-in search capability that displays suggestions as they type.

Rich feedback

Automatically collect feedback to understand how to improve content

Control Visibility

Choose which content are visible to which users in your self-service portal.

Content reactions

Make it easy for users to tell you the level of helpfulness of the content.

Unlimited Content

Organize content on multiple levels from Categories to Topics, making it easier for users to find what they need.

Custom Branding

Set your own color scheme, logo, and header image to reflect your brand.

In-App Experience

All processes seamlessly integrated towards a comfortable experience, ensuring product success.

Do even more with Flype

ENGAGE

Effortlessly connect

TRAIN

Reduce training costs

UNDERSTAND

Every customer's journey

Supercharge your product

Let’s talk about how we can help you deliver product success